PLEASE BE AWARE THAT IF YOU PURCHASE A PRE-ORDER ITEM, YOUR ORDER CAN NOT BE CANCELLED OR CHANGED BEFORE IT IS SHIPPED OUT. ONCE YOU HAVE RECEIVED IT, OUR ORIGINAL REFUND/EXCHANGE POLICY WILL APPLY.
Only full priced items may be refunded, unfortunately sale items cannot be refunded, but CAN be exchanged for a different size when the size is available, if the fit of your purchase isn't quite right.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with tags still attached. We do NOT accept returns on bodysuits. Also, to complete your return, we require a receipt or proof of purchase.
If you return an item that is: not in its original condition, is damaged or missing parts for reasons not due to our error OR if you return any item more than 7 days after delivery date, you will not be granted a refund/exchange and your item will be returned back to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. Please note, shipping costs are non-refundable. If you receive a refund, the initial shipping cost will be deducted from your refund.
If you haven’t received a refund after 7 working days, please contact your bank, it may take some time before your refund is officially processed. If you’ve done this and you still have not received your refund, please contact us at firstname.lastname@example.org
GIFT CARD FAQ'S
How long are they valid?
3 years from the date of purchase.
Can a gift card be used more than once?
Yes, provided there is still a balance remaining on the card.
Can more than one gift card be used towards a purchase?
Yes. A customer can redeem another gift card during checkout.
Can a gift card be used to buy a gift card?
No, you can't use a gift card to buy another gift card.
Can a gift card be used to pay for shipping and taxes?
Yes, gift cards are applied to the final order total which includes shipping and taxes.
Can gift cards be used in conjunction with a discount code?
Yes, gift cards are a form of payment.
How do I check my balance?
Please email us at email@example.com
If I forget the code can you re-issue it to me?
No. Gift cards are considered 'currency' so only the customer can see the full gift card code. We suggest screen shooting the email or flagging it so you can always find it. Also, if you don't receive the email, please check your spam/junk folder.
If you have any further questions at any time about your gift card please email us at firstname.lastname@example.org